A comprehensive programme of health, safety and environmental standards and advanced cleaning protocols with the aim of additionally improving the efficient hygiene standards that Valamar implements in all its facilities.

V HEALTH&SAFETY MANAGER

V Health&Safety Manager is available 24/7 throughout the stay, and provides guest support in case of need for health care.

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V HEALTH&SAFETY FOOD

Safety and health control from production to serving food in restaurants and bars.

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V HEALTH&SAFETY CERTIFICATES

The V Health&Safety programme, uses the best international practice, and includes the following most important standards: Safe stay in Croatia, "Safe travels", ISO 9001, HACCP, ISO 14001 and ISO 50001

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Our V Health&Safety programme covers:

1. V Health&Safety Food ensures maximum food and drink safety in all restaurants and bars. The V Health&Safety Food standard controls all food & beverages processes from production, delivery and preparation to serving. Our food & beverages management protocols have HACCP certification approved by SGS, the world’s leading inspection, verification, testing and certification company. All our employees have the required health certificates and are regularly trained to ensure the highest standards of safety and quality.
2. V Health&Safety Management involves managing the overall safety of guests during their stay at Valamar properties, which includes the implementation of international standards and control of the use of children's playgrounds, swimming pools, beaches and other facilities in hotels, resorts and campsites. Each accommodation property has a V Health&Safety Manager who is available to guests 24/7 throughout their stay, and who in case of need manages health care for guests.

The V Health&Safety programme, through all four main areas of application, uses the best international practice, and includes the following most important standards: Safe stay in Croatia - a national safety label; "Safe travels" - is an international label created by the World Travel and Tourism Council; ISO 9001 - the international standard that specifies the requirements for a Quality Management System; HACCP - a food safety management system; ISO 14001 - the international standard that specifies the requirements for an Environmental Management System; ISO 50001 - the international standard that specifies the requirements for an Energy Management System; Sustainable Hotel by UPUHH (Association of Employers in Croatian Hospitality) - prestigious certificate that promote sustainability in the hospitality industry with active management of social and environmental impacts; EU Ecolabel the European Commission’s label of environmental excellence confirming that Valamar's products and services with this label meet environmental standards.

1. V Health&Safety Food

V Health&Safety Food ensures maximum food and drink safety in all restaurants and bars. The V Health&Safety Food standard controls all food & beverages processes from production, delivery and preparation to serving. Our food & beverages management protocols have HACCP certification approved by SGS, the world’s leading inspection, verification, testing and certification company. All our employees have the required health certificates and are regularly trained to ensure the highest standards of safety and quality.

HACCP is based on 7 principles that, in themselves, define it and prove its effectiveness:

1. Conduct a hazard analysis, make flowcharts, identify hazards and specify control measures
2. Determine the control points and critical control points
3. Establish critical limits
4. Establish monitoring procedures
5. Establish corrective actions if control is lost at a critical control point
6. Establish verification procedures
7. Establish record-keeping and documentation procedures

KEY PROTOCOLS

• V Health&Safety Food implies a protocol whereby all employees who come into contact with food or toys must be under sanitary supervision and have their health status checked and sanitary certification verified once a year.
• V Health&Safety Food involves checking the safety of food and water in such a way that public health institutes regularly take samples of food and drinking water in all tourist facilities and check they are safe. Swabs of utensils, work surfaces and staff hands are also taken to assess the microbiological cleanliness of the facility.

TRAINING

• Regular training in good hygiene practices for all employees who come into contact with food. This training is provided by public health institutes and other health institutions.
• Internal training on good hygiene practice and the application of the HACCP system is carried out by the employer’s professional staff or by a contractual partner.

2. V Health&Safety Management

V Health&Safety Management involves managing the overall safety of guests, with specific standards for the safety of children’s playgrounds, swimming pools, beaches and other facilities. A V Health&Safety Manager is available to guests 24/7 throughout their stay and provides health care if necessary.

HEALTH&SAFETY MANAGER KEY TASKS

• A V Health&Safety Manager is available to guests and employees 24 hours a day at every Valamar property.
• His or her primary task is to take care of the health and safety of guests and employees.
• When necessary, provides healthcare at the destination with the doctor on duty.
• Provides all the necessary support and guidance for emergency management.
• Ensures and checks the readiness of the facility for proper emergency management.
• Trains employees in the application of measures and procedures in the V Health&Safety Programme.
• Ensures the presence of employees trained in first aid and use of AED devices 24/7.
• Monitors the general health conditions and maintains a safe environment that meets all the prescribed standards.
• Is responsible for the consistent implementation of the V Health&Safety CleanSpace Programme.
• Is responsible for implementing the V Health&Safety culture through all processes and activities in the facility.
• Oversees the application of measures of general safety, occupational safety and fire protection.
• Regularly develops and supplements instructions on general and specific health and safety issues for a particular facility.

V HEALTH&SAFETY manager contacts

V HEALTH&SAFETY CERTIFICATES

The V Health&Safety programme, through all four main areas of application, uses the best international practice, and includes the following most important standards: Safe stay in Croatia - a national safety label; "Safe travels" - is an international label created by the World Travel and Tourism Council; ISO 9001 - the international standard that specifies the requirements for a Quality Management System; HACCP - a food safety management system; ISO 14001 - the international standard that specifies the requirements for an Environmental Management System; ISO 50001 - the international standard that specifies the requirements for an Energy Management System; Sustainable Hotel by UPUHH (Association of Employers in Croatian Hospitality) - prestigious certificate that promote sustainability in the hospitality industry with active management of social and environmental impacts; EU Ecolabel the European Commission’s label of environmental excellence confirming that Valamar's products and services with this label meet environmental standards.

ISO 9001 is an international standard that specifies the requirements for a Quality Management System. Valamar has been applying the ISO 9001 standard and has been certified continuously since 2009 with the aim of constantly improving and consistently achieving the quality of its services. With the certification and effective implementation of this quality management system, Valamar demonstrates its commitment to increasing the satisfaction of its guests.

HACCP is a food safety management system with which Valamar has had certification of compliance since 2006. HACCP is the most prestigious international certification that analyses all food production processes from production to serving, and specifies the procedures to be followed to ensure complete food safety. The HACCP system was developed by NASA to ensure 100% food safety for its space programme. The Codex Alimentarius Commission has declared HACCP the most effective food safety system.

ISO 14001 is an international standard that specifies the requirements for an Environmental Management System. Valamar has been applying the ISO 14001 standard since 2009 with the goal of protecting the environment and balancing social and economic needs. By applying this standard, Valamar’s actions increase positive environmental impacts and prevent adverse impacts on the environment and on guests and employees.

ISO 50001 is an international standard that specifies the requirements for an Energy Management System. Valamar has been applying the ISO 50001 standard since 2016 with the aim of rationally using natural resources, improving energy efficiency and reducing greenhouse gas emissions.

Sustainable Hotel by UPUHH (Association of Employers in Croatian Hospitality) is prestigious certificate that promote sustainability in the hospitality industry with the active management of social and environmental impacts. By introducing this certification label, Valamar has strengthened its green business practice while achieving a balance with environmental protection in the broadest sense and social inclusion in the local community.

EU Ecolabel is the European Commission's label of environmental excellence confirming that Valamar's products and services with this label meet environmental standards. The aim of introducing this standard is to more effectively manage the reduction of negative impacts on the environment, health, climate, and energy and resource consumption.